• FAQ

  • What method do you use for carpet cleaning?
    The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning.  Our hot water extraction method removes the toughest, deepest dirt safely and gently.  Hot, soft water and a specially formulated cleaning solution are injected deep within the carpet fibers.  Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture.  It’s the cleaning method most recommended by carpet manufacturers.

    Do I need to vacuum before the crew arrives?

    A pre-vacumming in the areas to be cleaned is required.  If needed, the crew can pre-vacuum the area to be cleaned for extra charge.  

    What do you consider as an area?
    Typically, an area is a room that is up to 225 square feet. Living room/dining room combos are considered two areas. Any area over 225 square feet but less than 450 square feet is priced as two areas. Non-standard areas (baths, halls, landings, walk-in-closets, etc.) are priced separately from the standard areas, usually at a lesser price. Please know that these room sizes may vary by location. 

    How long will my carpet take to dry?
    Dry time is affected by humidity, temperature and air flow to the area. It can take anywhere between 8-24 hours for the carpet to completely dry, depending on the humidity, temperature of the business and how badly soiled the carpets are. It also depends on the carpet cleaning method used. Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs and any paper used with upholstered items in place until the carpet and/or furniture is completely dry to avoid any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.

    How long will it take to clean my carpets?
    On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.

    Do you move furniture?
    We only help move furniture in the living room. We do suggest you remove items off of your furniture like electronics, plants, lamps and knick-knacks. We will move most furniture that can be safely moved. There are several items we will not move, including: pianos, electronics, china cabinets, beds, dressers with mirrors, pool tables, etc.

    I have had my carpet cleaned, but the spots have reappeared. What should I do?

    Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, please contact ALLCARE Carpet & Furnace cleaning at 403-932-5483 as soon as possible.

    Do you guarantee removal of all spots or stains in the carpet?
    We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.

    How do you guarantee customer satisfaction?
    We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we’re not satisfied until you are.

    Why should I have a protector applied to my cleaned carpets?
    As the finishing touch to your thoroughly cleaned carpet and/or upholstery, specially formulated protector can be professionally applied. These products help carpet and upholstery resist soiling from dry dirt, water- and oil-based spills by wrapping each fiber in a protective coating. This extra layer gives you more time to clean up spots and spills before they soak into the fibers, helping you keep your carpet and upholstery looking its best between professional cleanings. Plus, it makes vacuuming and cleaning up spots easier.

    Does carpet come with a protector?
    A dry soil protector comes on most carpet from the manufacturers. This is a wear dated product and is removed over time with every day traffic. Carpet manufacturers recommend that you have this protector reapplied about once a year, and perhaps more often on heavy traffic areas.
     
    How does your deodorizer work to remove odors?
    We use a natural bacterial enzyme action to digest organic odor sources such as vomit, feces, urine, milk, blood, etc. This product removes organic odors that it contacts. It also uses a neutralizer to give immediate relief from any odors while the enzyme is working. The key to complete removal of an odor is that this product must reach all contaminated surfaces. If the odor causing source has penetrated the backing and possibly the padding we cannot guarantee complete removal of the odor.
     
    How often do manufacturers recommend professional upholstery cleaning?
    Manufacturers recommend having upholstered furniture professionally cleaned every 12-24 months depending on use.

    How does your company clean upholstered furniture?
    We use our powerful hot water extraction cleaning process whenever possible, because it provides the deepest cleaning of all the possible methods. Some fabrics may require a more delicate cleaning system. In this case, we will help you make a decision that best suits your needs and your furniture.

    Why should I have my tile & grout cleaned?
    Just like carpet, dirt builds up over time dulling your tile’s appearance and discoloring your grout. A thorough, professional tile & grout cleaning is the only way to remove the deep-down dirt.

     

    What does it mean to clean to the standards?

    At ALLCARE carpet & Furnace cleaning,each of these cleaning processes should include these common steps:

    • Pre-Vacuum
    • Pre-treat spots, stains and heavily soiled areas
    • Hot Water Extraction
    • A thorough rinse
    • Complete Drying within 24 hours


    Cleaning your carpet in accordance to these industry standards will help assure that you’ll get a quality cleaning job.

    What is in my air ducts?
    Your ducts may contain: bacteria, carpet fibers, cat litter, dander, drywall dust, dust mites and their feces, food crumbs, hair, insects, mildew, mold, new construction debris, pet food, pet hair, rodent excrement and remains, skin scale and viruses. Now consider that your standard fiberglass filter is less than 7% effective at stopping these items from passing through your filter, and back into the air – that you and your family breathe.

    How often should I change my furnace filter?
    We get this question quite frequently and it really depends on the type of filter you have thin fibreglass 1” or a Hammock filter should be changed every month. Cloth and 3M filters should be changed every 3 months and permanent filters should be cleaned monthly. If the filter is not changed monthly the fibreglass in the filter could get into the motor and bearings and resulting in a service call.

    What kind of equipment does ALLCARE use?
    Our furnace cleaning unit is a Bitwel Boss Series 1 conversion. Our latest system technology enables us to utilize forced air to capture unseen and remaining debris that other companies leave behind.